CIFL training
Provide and sell the service in the laboratory

March 19 and 20, 2019 - PARIS

Educational objective: To impart the ability to provide outstanding service and to sell additional services

Training location: CIFL offices - 2nd floor of the Tour des Associations - 28, rue Saint Dominique - 75007 Paris
(Metro / RER C / Parking: Invalides)

Cost of the training: 650 € HT / pers

I'am interested)

 

PROGRAM : 

• Understand the components of high-level customer service
• Manage complaints
• Announce and present your intervention
• Train users
• Adopt a facilitative communication posture
• Discover the expectations of an interlocutor
• Promote a maintenance contract with conviction 
• Promote your proposal
• Manage all resistance
• Conclude your interview