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CIFL training - Ensure and sell the service in the laboratory

The 03/19/2019

CIFL training
Provide and sell the service in the laboratory

March 19 and 20, 2019 - PARIS

Educational objective: To impart the ability to provide outstanding service and to sell additional services

Training location: CIFL offices - 2nd floor of the Tour des Associations - 28, rue Saint Dominique - 75007 Paris
(Metro / RER C / Parking: Invalides)

Cost of the training: 650 € HT / pers

I'am interested)

 

PROGRAM : 

  • Understand the components of high-level customer service
  • Manage complaints
  • Announce and present your intervention
  • Train users
  • Adopt a facilitative communication posture
  • Discover the expectations of an interlocutor
  • Promote a maintenance contract with conviction 
  • Promote your proposal
  • Manage all resistance
  • Conclude your interview 

Do not wait any longer
join us

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