Fesches-le-Chatel (25)

Export customer IT support technician M/F
JRI

JRI is the benchmark in the fields of IoT solutions for temperature measurement and monitoring and related Metrology services. We design and manufacture high-precision connected measurement sensors and develop scalable software solutions that meet the expectations of professionals in the health, food and industrial sectors. We also provide temperature metrology services under Cofrac accreditation, on site or in our metrology laboratory.

Innovation and customer service are at the heart of our actions!

 

In order to strengthen our Technical Support team to respond to the international success of our connected solutions, we are recruiting an IT Customer Support Technician.

Your missions:

• Solve the incidents of our users (direct customers or distributors) concerning the products and services marketed by JRI.
  • Process requests according to the defined processes and work methods in place.
  • Escalate unresolved requests according to defined processes.
  • Track requests: from their handling to their closure.
  • Intervene with customers in a curative and preventive way: remote control via VPN\Team Viewer
  • Provide definitive or palliative solutions to claimants.
  • Provide expertise and advice on the service or product concerned.
  • Participate in the development of tools and procedures.
  • Participate in the creation of training materials (tutorial, webinar, etc.).

 

About you :

• Empathetic, you listen to customers and you know how to adapt to different interlocutors
• Autonomous, you like to work in a team
• You demonstrate rigor and organization in your daily work

 

You have :

 Advanced computer training

• A first confirmed experience in a similar position (Helpdesk\IT Department)
• A good practice of oral and written English

 

Status: non-executive

CDI contract

Working hours: 35 hours per week

Position based in Fesches-le-Chatel (25)

 

Benefits :

• Teleworking
• Participation and profit-sharing bonus
• Talk about us around you! We pay a bonus to our employees for each co-opted and recruited profile.

 

 3 reasons to join JRI:

• You want to join an expanding international company for which innovation is at the heart of its business
• Are you looking for missions that make sense? We contribute in particular to food safety and the safety of pharmaceutical products
• We share the same values: benevolence, respect, humility, loyalty, high standards and performance

 

Learn more: https://www.youtube.com/watch?v=WrtP-ySt-RA

// Contact

Christine DEFER
christelle.defer@group-mms.com
0139963306