DECINES-CHARPIEU

Metrology Instrumentation After-Sales Service Support Technician
C2AI

Under the responsibility of the Technical Manager, within the company's after-sales service / measurement laboratory, the Metrologist Technician ensures after-sales service repairs of the equipment, calibrates the measuring devices on site or on site and writes intervention reports and calibration certificates.

 

MAIN MISSIONS

1. Laboratory Orders

• Carry out metrology orders marketed by salespeople: create measurement chains
• Carry out the calibration and calibration of measuring devices in the laboratory
• Make sensor programming changes
• Carry out the assembly of the temperature probes

 

2. Product after-sales service

• Inform customers about operating problems
• Analyze breakdowns or operating problems in after-sales service
• When returning equipment: carry out an assessment, make a quote, place the supplier order for repair, carry out the repair, dispatch to the customer

 

3. Hotline

• Provide customer technical hotline for calibration or operation of devices
• Write intervention and qualification reports
• Enter and format intervention and calibration qualification reports, transmit them and classify them
• Design and update the service's activity monitoring tools using dashboards, timelines, etc.

 

4. On-site interventions

• Carry out calibrations of measuring devices on site
• On-site user training
• Can assist the Technical Manager on site interventions

 

5. Welding

• Adjust the welding stations;
• Carry out tin soldering;
• once welding has been completed, check the welds (visual, soldering) and carry out finishing work (sanding, cleaning, etc.)

 

// Contact

Celia MAILHOT
cmailhot@c2ai.com
0472158879